Terms and Conditions
By using the TicketHour website you agree to be bound by the following Terms and Conditions.
UNAUTHORISED WEBSITE USE
Illegal and /or unauthorised use of TicketHour website, including but not restricted to the unauthorised sale of tickets, as well as of any tool of the web environment in question, will be investigated and followed by every legal means that TicketHour possesses.
The TicketHour website has built the most contemporary and recognised security methods in terms of money transactions and data protection, while it ensures a constant service provision. More specifically, the Information Technology that the TicketHour website is using includes:1. Secure Sockets Layer (SSL) technology for managing the security of data transmission within our database2. Firewalls, for the protection of stored personal data3. The use of state-of-the-art technologies for the impeccable functioning and availability of our websiteAll transactions made through www.tickethour.com.cy are governed by the International and European Purchase Policy along with the Consumer Data Protection laws (Law 2251/1994), which refer to matters such as remote sales.
For any Product or Service purchased through our website, TicketHour merely accepts credit cards. The credit card’s charge is completed only after the transaction’s completion. The TicketHour website has taken all necessary safety measures to secure the transactions made by the use of credit card. In case of charging failure, the order is instantly cancelled.
If the amount you have paid for a ticket is incorrect, regardless the reason (for example, false statement of personal data, misunderstanding information or temporary malfunction of our website) TicketHour holds the right to cancel your ticket(s) and refund the amount you have paid.
In case you do not receive a confirmation message through a confirmation page after submitting your personal data and completing the payment, or in case of service interruption, or if it appears an error message, it is your responsibility to contact TicketHour and be informed whether your transaction has been successfully completed or not. TicketHour will not become responsible for monetary or other loss in case you have assumed that your order was not placed since you did not receive a confirmation of any kind.
PICKING UP YOUR TICKETS
Tickets may be picked up at designated distribution points or at the venue’s box offices. While picking up your tickets you should always keep your Identification ID, passport, driver license, etc. We strongly recommend to be present at these points at least 30' prior to the start of the performance.
TICKET CANCELLATIONS / CHANGES
After a transaction is completed no refund or ticket change is accepted. In addition, TicketHour cannot replace tickets that have been lost, stolen or destroyed.
For cancelled events, the organizer will inform you in time regarding refunds or ticket reissues in case the event is rescheduled. In the event of approving the cancellation of a transaction, only the face value of the ticket is refundable, not the Process Fee and the Transaction Fee. For any inquiry you can also contact us via phone on 77 77 7040 or on TicketHour Info.
TicketHour will not be liable for plausible damages resulted from misdelivered /undelivered orders; in any case, TicketHour will inform its website users whether there is any availability or not. Nonetheless, TicketHour will not be held responsible for possible system unavailability nor can guarantee a constant, accurate and without mistakes service provision.
PERSONAL DATA PROTECTION
All personal data used during a transaction in our website are being protected by the above terms, the Greek Law (Law 2472 / 1997, Law 207 / 1998, Law 79 / 2000 and article 8 - Law 2819 / 2000), as well as the European Law (Directive 95 / 46 / EC, Directive 97 / 66 / EC).
Tel: (+30) 210 9673410